Privacy Policy
Camp Bay Lodge Holdings SA ("Camp Bay Lodge", "we") runs Camp Bay Lodge in Camp Bay, Roatán, Bay Islands, Honduras, and this website, campbaylodgeroatan.com. This policy explains what personal information we collect, why, and how we look after it.
Last updated: 14 November 2026
What we collect
Booking details you give us when you book or enquire: name, email address, phone number, country, dates, room, number of guests and any requests.
Payment information. Card payments are taken by our payment providers (our booking engine, Cloudbeds, and Tab). We do not see or store your full card number.
Messages you send us by email, WhatsApp, social media or our website chat.
Website use. Our website uses cookies and similar tools, including Google Analytics and Microsoft Clarity, to understand how visitors use the site (for example which pages are visited). This information is not used to identify you personally.
How we use it
To take and manage your booking, and to prepare for your stay.
To answer your questions and keep you informed about your booking.
To send you payment links and reminders for your booking.
To improve our website and our service.
Where you have agreed, to send you occasional news and offers. You can unsubscribe at any time.
We do not sell your personal information.
Who we share it with
Only with the services we need to run the lodge, and only for that purpose: our booking system and channel partners (such as Cloudbeds, Expedia and Booking.com), payment providers, email and messaging services, website and analytics providers, and local partners you choose to book through us (for example East End Dive Club). We may also share information where the law requires it.
Our email tools
We use small internal tools, built on Google's Gmail service, to read and send email from our own lodge mailbox (thelodgecampbay@gmail.com) so we can reply to guests and follow up on bookings. These tools only access our own mailbox. Information from Google's services is used only to run the lodge's own email, is not shared with third parties except as described in this policy, and is not used for advertising. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
How long we keep it
We keep booking and payment records for as long as we need them for your stay and for our legal and accounting obligations, and other information only for as long as it is useful for the purposes above.
Your choices and rights
You can ask us at any time for a copy of the personal information we hold about you, or ask us to correct or delete it, unless we have to keep it by law. You can also turn off cookies in your browser settings.
Contact
Camp Bay Lodge, Camp Bay, Roatán, Bay Islands, Honduras
Email: thelodgecampbay@gmail.com
WhatsApp: +504 8776-1653